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FAQ

Please use the links below to find answers to questions we are frequently asked about our service. Should you have any further questions, please use our Contact Us page or call us on 0845 052 3479.


  1. What areas do you cover?
  2. Can my cleaner come when I am at work?
  3. Will I have the same cleaner every week?
  4. Who provides the cleaning materials and equipment?
  5. What is the minimum number of hours?
  6. What if my cleaning falls on a holiday?
  7. Can I specify the day of the week the cleaner comes?
  8. What do I do if the cleaner doesn't turn up?
  9. What happens if I go away?
  10. What if I have pets? Will they have to be secured whilst cleaning takes place?
  11. Can I have a cleaner for an hour per cleaning visit?
  12. Who pays the cleaner, you or I?
  13. How much is one-off cleaning?
  14. Are you insured?
  15. What happens if I move house?
  16. What are your cleaners' working hours?
  17. Do you provide replacement if my cleaner ill or goes on a holiday?
  18. How can I book your service?

17. Do you provide replacement if my cleaner ill or goes on a holiday?
Yes. We will find you a replacement cleaner who will continue the regular cleaning service at your home. Please note that you may have to provide a new task sheet for the replacement cleaner.

If you don't require a replacement and wish to wait until your regular cleaner is back, please let us know


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    Areas We Cover
    We cover the following postal
    areas:-

    East London (E)
    North London (N)
    North West London (NW)
    South East London (SE)
    South West London (SW)
    West London (W)

    Bromley (BR)
    Croydon (CR)
    Dartford (DA)
    Enfield (EN)
    Harrow (HA)
    Ilford (IG)
    Kingston (KT)
    Romford (RM)
    Sutton (SM)
    Twickenham (TW)
    Uxbridge (UB)
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